I know, we hate having to return stuff too! But you know what, it’s a part of the day to day e-commerce and we understand that it can be a real pain in the… well, backside!!
That’s why we’ve created a returns policy that we think you’d only find in heaven! That’s how awesome and easy we’ve tried to make it!!
Rather than bore you with all the blah, blah terms and wot-not, that let’s face it nobody ever reads anyway we’ll get straight to the point!
You can return any item within 90 days of receiving it as long as….
• It’s in the same condition (unused) and packaging when you received it.
And that’s it!
That’s all we ask, as long as the item is in its original condition (unused) and it’s within 90 days of you receiving it, we will refund your purchase.
Now comes the hard part….
To organise a return, just email firstname.lastname@example.org with your order reference and we’ll sort out the rest!
Not really hard, but it’s what takes the most effort!
We’ll then organise a collection from wherever you want, just let us know if it’s different to the original delivery address. And there’s no additional cost to you! How awesome is that!!
Now, if you receive your order and anything is damaged and you’d like a replacement. It’s the same as a return, just let us know that you want it replaced and we’ll send you a new one, again, at no extra cost to you! Now you can’t get better than that!
Returns made in heaven!Opens external website in a new window. Opens in a new window. Opens external website. Customer information - Zero Waste Co - Checkout