This is the
fulfilment process once an order has been placed:
Once you have placed your
order, the processing phase begins. This can take 1-3 days to complete.
Once the processing phase
has been completed, Your order will be shipped. When an order has started
the shipping phase you will receive an email (check your junk mail)
notifying you that your order has been processed and is being shipped. You
will receive a tracking number via email where applicable.
Once the order has been
shipped, you should receive your delivery within 2-3 weeks. More often
than not, you will receive the delivery in less than 2 weeks.
Yes. Where applicable
an email notification with tracking information will be sent out to you. Just
follow the prompts in the email to track your delivery. Please note that
tracking information can take up to 24-48 hours to update.
If your items have
been damaged in transit, please contact us immediately by emailing firstname.lastname@example.org or via our contact us page.
Please quote your order number in the subject. We will refund/return or replace
your item in accordance with our Refund Policy.
If you are not 100%
satisfied with your order, please contact email@example.com or via our contact us page and
let us know, don't forget to include your order number. Before you contact us,
please read our Refund Policy.
All transactions are
completed through our secure site using SSL. As a rule of thumb, for best
practice on any site, make sure that you can see the padlock next to the
address bar in your browser before entering any personal information. We also use
McAfee Secure to ensure that our site is safe for our customers and we also use
PayPal buyer protection.
We want to make sure that you can shop with confidence when shopping at
Austraders. You can read more about our buyer protection here and our
We have 5 main
currencies that we use; USD, AUD, EUR, GBP and NZD. You can select the display
currency by using the drop-down list in the top right corner of the page. If
your currency is not listed, fear not, we recommend you use USD to display the
currency and then when a purchase is made it will convert to your local
currency when purchased. The rates that you will be charged are done so
according to those specified by your bank or payment provider.